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Managing Conflict
Managing Conflict
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£10.00 GBP
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This course is designed to ensure you are equipped with the skills to handle conflict situations. The course covers cultural difference, ego, behaviour and the PEACE model.
Learning outcomes:
- What is workplace conflict?
- Responses to conflict
- Cultural differences
- Different ego types
- Breakdowns in communication
- The behavioural cycle
- The PEACE model
- Conflict with customers
- The HEAT technique
- Patterns of behaviour
- Distance zones
- Physical conflict warning and danger zones
- Impact factors
- The BAP strategy
Typical duration: 30 mins
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